Thank you for choosing GrainPoleRack. We hope you are satisfied with your purchase. If you are not satisfied with the product you received, you can apply for a return and refund according to the following policy.

Return Period

Customers can apply for a return within 30 days of receiving the product.

Return requests after 30 days will not be accepted.

Return Conditions

To be eligible for a return, the product must meet the following conditions:

The product is in normal condition.

It is not damaged due to human error.

It includes original accessories (if applicable).

You can provide order information or proof of purchase.

How to Apply for a Return

Please contact us via customer service email and provide the following information:

Order number

Name used when purchasing

Description of the problem

Product photo

Our customer service team will provide further assistance after receiving your application.

Refund Processing

After receiving and reviewing the returned product, we will notify you of the refund result.

Once the refund conditions are confirmed, the refund will be returned to your original payment account within 3 days.

Actual arrival time may vary depending on the processing speed of the bank, credit card institution, or payment platform.

Non-returnable items

The following situations may disqualify an item from being returned:

Applications exceeding the return period
Items damaged due to improper use
Return applications where order information cannot be provided
Items in a condition that affects resale
Damaged or incorrect items

If you receive goods that are damaged during shipping, defective, or do not match your order, please contact us as soon as possible after receiving the goods. We will assist in handling the relevant issues.